Terms and Conditions

GENERAL Terms & Conditions

Online Shop

Bookings purchased via this Website are non-refundable and are not available for exchange, unless required by law.
Booking barcodes are valid for the duration of the booking and will expire once the booking date and time has lapsed.
We recommend you arrive at least 15 minutes prior to your reservation to check-in and organise bowling shoes where applicable
We cannot guarantee you or your guests will be able to complete your activities if you or any guests in your group are late.
In the unforseen circumstance Xtreme Entertainment encounters technical issues your bowling start time may begin later than the original booking start time.
Where you purchase concession tickets online, suitable identification must be provided at the centre.
The purchasing of products and services may be subject to credit card and other fees. Xtreme Entertainment reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
Prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices in NZD and include GST.
Vouchers and bookings can only be purchased through this web site by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of ordering.
Xtreme Entertainment uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
Payments are processed in real-time.
Xtreme Entertainment does not have access to your full card number, this credit card payment is secured by DPS.
DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data


DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
Handle your e-voucher as you would cash. Be cautious if someone offers to sell you this document - it has no official resale value and may be an unauthorised copy. You release Xtreme Entertainment from any liability, claim or the like arising as a result of Xtreme Entertainment honouring a stolen or unauthorised copy of an e-voucher.
Lost, damaged or stolen vouchers cannot be replaced. Xtreme Entertainment reserves the right to refuse any order placed for any Xtreme Entertainment vouchers. Management reserves the right to change terms and conditions at any time without notice.
Vouchers may be redeemable at the issuing store only.

Conditions of Entry

Entry is subject to all conditions displayed on the booking confirmation email and at the front entry.
Bowling shoes are required on our lanes. If you don't have a pair, you can hire ours for only $2.
No food, beverages or animals may be brought onto the premises.
Management reserves right to inspect bags on entry and exit, and to refuse entry or remove guests for vandalism, stealing, offensive behaviour, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with any condition of entry.
You acknowledge that there are inherent risks in the participation in bowling activities. You should consider this participation an exercise in good judgment and act in a responsible manner while using the facility.
Xtreme Entertainment takes all reasonable steps to provide you with a safe and enjoyable experience. However Xtreme Entertainment will not be liable for any person in respect the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person's negligence (including the negligence of Xtreme Entertainment) or otherwise. This exclusion of liability does not apply to liability which cannot by law be contracted out of.
Adults / carers are responsible for persons under their supervision.
Any photographs, videos or sound recordings taken by you at the premises must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited and may result in loss or damage to Xtreme Entertainment & Timezone
Your image may be taken at any time for security purposes or for use in marketing materials, and you consent to the use of your image for these purposes.

Special Offer Terms & Conditions

Family Deal
Valid for 1 game each for a family of four, until 6pm only. Maximum 2 Adults. Not valid during school holidays. Bookings are subject to availability. Not valid with other offers. Shoe hire included. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Games are not transferable to another person. Lost or stolen vouchers cannot be refunded.

Sunset Unlimited
Valid 7pm-LATE, Monday - Thursday only. Waitlist used during busy periods. Bookings are subject to availability. Not valid with other offers. Shoe hire not included. at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Games are not transferable to another person. Lost or stolen vouchers cannot be refunded.

After Dark
Valid for 2 games, from Friday - Saturday after 9pm only. Bookings are subject to availability. Not valid with other offers. Shoe hire not included. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Lost or stolen vouchers cannot be refunded.

Triple Play
Valid for 3 games of Bowling only. Sunday from 6pm only. Shoe hire not included. Bookings are subject to availability. Not valid with other offers. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Games are not transferable to another person. Lost or stolen vouchers cannot be refunded.

Roller Member and Subscriber Rewards Terms & Conditions
Xtreme Entertainment Roller members and customers who subscribe to receive communications from Xtreme Entertainment are entitled to receive the following member Benefits:
The ability to buy a maximum of 20 $9.95 bowling games can be purchased per Roller member, when purchased instore. This discount is not available with any other discount offer, voucher or promotion. This offer is not available for league, tournaments, birthday parties, school groups, meal deals, arcade tokens, or group and corporate bookings.
Vouchers are available for purchase instore only and are only available for a limited time only so may not necessarily be available by right.
Participation in the Xtreme Entertainment 12FREE Loyalty reward program, where by Xtreme Entertainment rewards Roller members based upon their visitation record. Upon visiting any Xtreme Entertainment centre twice, and spending a minimum of $10 per Roller on separate trading days within a 12 month period, an Xtreme Entertainment Roller member will be entitled to receive one FREE bowling voucher for personal use entitling the member to one free game of bowling upon his/her next visit.
All communication regarding visitation and the issuing of FREE bowling vouchers will be conducted strictly via email.
Xtreme Entertainment Roller Members must ensure that contact information (i.e. Current email address) is valid and current by contacting their local Xtreme Entertainment centre or emailing gardencity@xtremeentertainmentgardentcity.co.nz I don't know about this?
Xtreme Entertainment takes no responsibility for a member's failure to receive his/her FREE bowling voucher, if an email address is found to be incorrect.
It is the individual Roller member's responsibility to ensure that his/her roller card is swiped on each visit.
All FREE bowling vouchers must be used within 3 months of the issue date.
FREE vouchers cannot be accumulated and must be redeemed before additional visits are recognised. FREE vouchers are not redeemable for cash and redemption is subject to lane availability (bookings are recommended).
All FREE vouchers must be surrendered upon redemption and are non-transferable (corresponding Roller card must be shown upon redemption).
To qualify for a 'visit' a Roller member or subscriber must either spend $10 or more in a centre per day and ask the Xtreme Entertainment Staff member to swipe their Roller card during the transaction. OR purchase games online spending over $10 and redeeming these in centre. Multiple purchases made in the same centre on the same trading day, will be considered as a 'single visit'. Purchases made at the bar and cafes of Xtreme Entertainment Rooty Hill or Xtreme Entertainment Mt Gravatt are not deemed as a transaction for the purpose of the 1-2-Free promotion discussed in section 3.2.
A free game of bowling on the day of your birthday sent via email in the form of a redeemable barcode voucher.
Access to exclusive promotional deals, special offers and any additional benefits sent via email that may be periodically introduced


By registering your child for 'Bowl Camp' you acknowledge, and agree to be bound by, the standard conditions of entry available at https://www.xtremeentertainmentgardencity.co.nz/terms-conditions and the following Bowl Camp specific terms and conditions:

Ardent Leisure Operations (NZ) Limited trading as 'Xtreme Entertainment' ('Xtreme Entertainment') will conduct a school holiday program ('Bowl Camp') on 3-4 October and 9-11 October (inclusive) at Xtreme Entertainment Garden City.
You may register your primary school aged child/children for any or all of the Bowl Camp sessions online at https://www.xtremeentertainmentgardencity.co.nz/school-holidays/bowl-camp. The registration fee of $25 per child per day must be paid on the day of the session.
Registrations are not transferrable and non-refundable except in circumstances where Xtreme Entertainment has breach a non-excludable consumer guarantee implied by the Australian Consumer Law. Where Xtreme Entertainment breaches a non-excludable consumer guarantee, Xtreme Entertainment's liability will be limited to the cost of re-supplying the Bowl Camp services.
Each Bowl Camp session will run from 9:00am until 12:00pm. On the day of each session in which your child is participating, you must:
Arrive at the Venue and sign your child/children in with Xtreme Entertainment staff at least 15 minutes prior to the commencement of the relevant session; and
Promptly sign out and collect your child/children from the Venue following the conclusion of the session. If you fail to do so, Xtreme Entertainment reserves the right to charge an additional fee of $25 per hour or part thereof.
Each session will consist of a maximum of 12 children and will be coordinated by a Xtreme Entertainment staff member. Your child will:
Play 2 games of bowling
Receive a cheese and tomato toastie and pop top.
You warrant that your child is physically and mentally fit to participate in Bowl Camp. Prior to the commencement of the session, you must provide Xtreme Entertainment staff with an emergency contact number and notify Xtreme Entertainment staff of any allergies or conditions suffered by your child.
Whilst Bowl Camp sessions will be coordinated by a Xtreme Entertainment staff member, you are ultimately responsible for your child/children. We recommend that you remain within close proximity to the shopping centre or venue for the duration of the session.
If your child is injured, unwell or poses a safety risk we will contact you and you will be required you to collect your child within 15 minutes from the time of contact.
In the event that Xtreme Entertainment forms the view that your child requires emergency medical assistance, you consent to, and agree to bear the cost of, Xtreme Entertainment arranging the administration of first aid and for an ambulance to attend the venue.
Your child/children may be photographed whilst participating in Bowl Camp. You agree to Xtreme Entertainment using such photographs for promotional and general commercial purposes and waive any right that you may otherwise have had to payment in connection with such uses.
Father's Day - Dads Bowl Free Offer
1.Purchase any full priced kids/concession bowling game and receive one adult bowling game free.
2.Offer valid only on Father's Day - Sunday 2 September 2018 only.
3.Limit of one free adult per paying child.
4.Free adult game must be used at the same time as the paid kids/concession games and are valid on Father's Day - Sunday 2 September 2018 only.
5.Offer can be booked online or in venue.

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